Shipping policy
LOCAL SHIPPING
All orders via courier (except preorder items) are processed and will be dispatched within 2 to 3 working days upon confirmation of order, with the exception of sales period and holiday seasons. For any urgent requirements, do reach out to us via Facebook messenger.
All orders within Singapore will be shipped via standard courier (1-2 working days to reach your doorstep). Delivery is carried out during Monday through Saturday (09:00-22:00), excluding local public holidays.
Complimentary local courier within Singapore provided for orders valued above S$120.00. For orders valued under S$120.00, a fee of S$4 will apply per package. Discounts and store credits applied to the order do not contribute to the order value.
If delivery is not successful, our courier will attempt to redeliver it up to 2 times. after which the parcel will be returned to Clothe In Love and we will inform the customer via email. A top-up of S$4 per package will be required before the package is re-sent to customer via courier.
If your order includes a backorder item, please indicate in the cart under "Special Instructions to seller" if you wish to have it delivered separately from your instock items. Top ups are required if you wish to have them delivered separately by courier (S$4 per package), and we will email you separately for payment.
We do offer normal local postage for small items/one or two pieces of items, these are consolidated and shipped on a weekly basis. However, kindly note that we will not be held liable for any lost mails.
Important Note: Please do not place preorder items within the same order as instock/backordered items. Preordered items typically take 1-2 months to be fulfilled, if the items are placed together, all products will only be shipped once the preordered item has arrived.
INTERNATIONAL SHIPPING
To our Malaysia friends - enjoy flat rate shipping of SGD$10 for orders above S$200! (Excludes any liquid products, if they're in your order, we will reach out separately for the top up required).
We do offer international shipping, shipping rates will be calculated at checkout, please contact us via email (hello@clotheinlove.com) if you do not see any shipping rates reflected for your country.
Do note that
- Any customs/import duties charged (if any) when the parcel reaches its destination country must be paid for by the recipient.
- Please contact your local customs office for further information on the applicable duties and taxes before you place your order.